C&D PROMOTIONAL VOUCHERS
*A promotional voucher is an entitlement to a discount ( up to the amount stated on card ) off a service paid for by the holder of the voucher .
*The voucher can only be used before or by the date stamped on the voucher.
* Voucher can only be used in the way stated – one voucher per one type of service. No more than 1 voucher can be used at any one time for any one service. If someone has 2 vouchers then they may use the second voucher for a combined colour and cut service totalling the usage of 2 vouchers ; one for the colour , the other for the cut. No more than 2 vouchers can be used for any combined set of services.
* Vouchers can only be used once and must be presented at the reception for collection at the end of the service. * Vouchers have a cash value of £5, £10 and £20 and are not transferable or assignable . *No change can be given in actual cash from C&D in the event there are units left over on the voucher following the payment of any service/s or retail.
*Vouchers cannot be used to purchase retail. Vouchers are strictly used, and can only be used for services.
*Vouchers can not be used in conjunction with any other C&D promotion or offer. For example , no one may use a voucher and apply for any other reduction of any sort such as a special offer being Groovy Tuesdays or Friendsdays for example or any discounts such as student or senior citizens. Vouchers can only be used for fully priced service/s absent of any automatic house offer. *A voucher cannot be used for any services with any of our C&D graduates as their rates are already considerably discounted.
C&D GIFT VOUCHERS
*C&D GIFT vouchers can be used to pay for any service/s .
* Vouchers have a cash value of £5/ £10 and £20 and are not transferable or assignable .
* Multiple gift vouchers may be used at once for either one or a series of services combined. *Gift vouchers may be used to pay for retail strictly and only however in conjunction with and including the purchase of a colour and cut combined.
* A maximum of 3 retail products may be purchased with any Gift vouchers in conjunction with and including the purchase of a service and/or combined services.
100% SERVICE GUARANTEE
If a customer is deemed unhappy with their style or colour then C&D will offer another style or amend the colour for no extra charge within 7days of the service. This however does not include a total restyle or colour change. This may involve us inviting you back for another appointment to achieve this. (Academy Colour is exempt from this guarantee).
It is to be noted that hairdressing and colouring is a creative process. There will be variables as to attempts to find the style or colour desired by the client. Each stylist or technician is unique in their own way which will result in the outcome invariably being slightly different to how another stylist/tech might be able to achieve a desired look. On this basis therefore , with the creative process being in effect a personal creation of the stylist ,we will aim to charge irrespective . Our promise however is to present a further service free of charge in the event the customer is not happy with the ultimate aim to achieving the initially agreed colour.
DEPOSITS FOR COLOUR WORK
C&D will request a deposit being 25% of the total cost of a colour service booked . This deposit is non refundable. If a client wishes to postpone an appointment however, having given a minimum of 48 hours prior notice, then the deposit can be transferred on to and used for the next appointment set up.
Before performing any colour work incorporating the application of colour chemicals to the scalp (namely tints and toner application), C&D will need to perform a test to assess your skins reaction type to the chemicals we use in house. The skin test takes a few moments and involves the application of a very small amount of colour to the back of the ear/neck. Providing there is no reaction following this skin test in the way of excessive redness, sore or swelling skin , then the colour procedure can be carried out. A waver form is usually presented for you to sign for us to keep in our records.
PRICES FROM: MAY BE SUBJECT TO CHANGE
The prices outlined in out price guide have been estimate as to be in most cases an accurate total having calculated the standard amount of colour products and time typically involved to carry out the work. However in some cases the requirement for additional time and usage of further colour products may be necessary . If this happens then C&D reserves the right to make additional charges for services of colouring which exceed the standard protocol. In every which case we will aim to make this apparent from the beginning before the procedure is carried out.
Similar to the principle of membership ,being that one would pay a subscription to be a member , a C&D package deal purchased by a client is an agreed amount of either Chaps or Dames haircuts and or colour services within the time frame of 1 year. For example: A customer may buy an agreed 10 haircuts for the year averaging a haircut every 5 weeks. A 20%/25% reduction of the total cost of all service is generally applied and therefore the person purchasing the series of services for the year save money and time when going about their lifetstyle. A minimum of £100 can be spent on any package deal. * minimum of 4 services can be purchased for the time frame of one year.
GROOVY TUESDAYS (SPECIAL OFFER)
One third off selected services. Subject to change month to month. With combined services the 1 third of the cheapest service is deducted.
FRIENDS DAYS (SPECIAL OFFER)
This offer is available to people who come in pairs (friends, mum and daughter etc.). 50% is deducted from 1 service only . If two people come in for haircuts only then the cheapest haircut will be deducted by 50%. If however 2 women come in for a colour and cut X2 (times two) then 50% will be deducted form 1 out of the 4 different services that were performed. This deducted service will be the cheapest service. Offer only available on Wednesdays.
STUDENT / SENIOR CITIZEN DISCOUNTS
Available all week, all day long with valid proof (Such as a non expired NUS card).
There are no charges for cancellations, we only respectfully ask that as much notice is possibly given. Furthermore, we reserve the right to move or cancel any appointments. Refunds are considered by means of a process and can take up to 30 days to be made.
Dear Chaps and Dames Customers (2018)
You may have heard of new data protection rules coming into effect from this month. The General Data Protection Regulation [GDPR] sets out new rights for consumers and rules for how businesses handle customer information.
At Chaps and Dames, we hold information about our customers – names, email addresses and telephone number which we use to call, text or email individual persons in relation to requested hairdressing services. If we send communications to all customers eg publicity emails then we will provide you with the opportunity to opt in or out of reviewing them.
We take responsibility for your data security and storage very seriously and we have appropriate procedures in place to protect personal data kept on our computer system. Staff who have access to the data have been trained and are required to maintain the confidentiality of such information.
We confirm that we do not pass on your details to third parties.
You can call us to update your information or to ask us to take you off our customer data base.
Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Paul Federici and Anna Maria Wallis
Chaps and Dames